Home | FAQ
FAQ
Find answers to common questions about Mafille Courier And Logistics. Explore our FAQs for more information on services, delivery options, shipping policies, and more.
Do I need an account?
Nope, no need to hassle with creating an account! At Mafille Courier And Logistics, we believe in keeping things simple and accessible. You can book our top-notch services directly online, without the need for long-term contracts or account sign-ups. Just a few clicks and you’re all set! Easy, efficient, and straightforward—just the way you like it.
How do you calculate freight costs?
Absolutely! Mafille Courier And Logistics offers freight cost calculation to provide you with accurate pricing for your shipments. Whether you're sending a small parcel or a bulk delivery, we ensure transparency and competitive rates. Just provide us with the details of your shipment, and we’ll calculate the cost based on weight, dimensions, destination, and shipping speed. Easy peasy! Ready to give it a go?
How do I make a booking?
Booking with Mafille Courier And Logistics is super easy! Here’s how you can do it:
Visit Our Website: Go to www.mafillecourierand logistics.com
Select 'Book a Service': Find the booking section on our homepage.
Fill in Details: Enter the necessary information about your shipment or service needs. This includes pickup and delivery addresses, package details, and preferred service type.
Get a Quote: Our system will calculate the cost based on your inputs.
Confirm Booking: Once you’re satisfied with the quote, confirm your booking. No need for an account or long-term contract!
Receive Confirmation: You’ll get a confirmation email with all the details and tracking information.
Visit Our Website: Go to www.mafillecourierand logistics.com
Select 'Book a Service': Find the booking section on our homepage.
Fill in Details: Enter the necessary information about your shipment or service needs. This includes pickup and delivery addresses, package details, and preferred service type.
Get a Quote: Our system will calculate the cost based on your inputs.
Confirm Booking: Once you’re satisfied with the quote, confirm your booking. No need for an account or long-term contract!
Receive Confirmation: You’ll get a confirmation email with all the details and tracking information.
Can I book as the receiver?
Absolutely! At Mafille Courier And Logistics, the recipient can also book a delivery. Just follow these steps:
Visit Our Website: Go to www.mafillecourierandlogistics.com
Select 'Book a Service': Find the booking section on our homepage.
Enter Details: Fill in the necessary information about the shipment, including the pickup address (where the item is currently located) and your delivery address.
Get a Quote: Our system will calculate the cost based on the provided details.
Confirm Booking: Once you’re satisfied with the quote, confirm your booking.
Receive Confirmation: You’ll get a confirmation email with all the details and tracking information.
Visit Our Website: Go to www.mafillecourierandlogistics.com
Select 'Book a Service': Find the booking section on our homepage.
Enter Details: Fill in the necessary information about the shipment, including the pickup address (where the item is currently located) and your delivery address.
Get a Quote: Our system will calculate the cost based on the provided details.
Confirm Booking: Once you’re satisfied with the quote, confirm your booking.
Receive Confirmation: You’ll get a confirmation email with all the details and tracking information.
Are there any regional/remote areas Freight Save doesn’t service?
Mafille Courier And Logistics offers extensive coverage, but there might be some remote or less accessible areas where services are limited. It's always best to check directly with us via email, chat, or phone for the most accurate information regarding service availability in your particular area.
Can you deliver to PO Boxes?
Yes, Mafille Courier And Logistics can deliver to PO Boxes! This makes it convenient for recipients who prefer the security and privacy of a PO Box. Just make sure to provide the correct PO Box address when booking your shipment, and we'll handle the rest.
When will my item/s be collected?
Is there a cut off time for bookings?
Your items will be collected based on the service you choose and the time you book. Generally, collections are made Monday to Friday, from 8 AM to 6 PM. However, it's always a good idea to check the specific cut-off times for bookings, as they can vary depending on the service and destination.
What is a consignment note & how will I receive it?
A consignment note is essentially a document used in the shipping industry that accompanies your shipment. It contains all the key details about the package, including:
Sender and receiver information
Description of the goods
Weight and dimensions
Special instructions, if any
Tracking number
How You’ll Receive ItAfter Booking: Once you've booked your service with Mafille Courier And Logistics, you'll receive a confirmation email.
Included in the Email: This email will contain your consignment note, usually as an attachment or a link to download it.
Print It Out: You'll need to print out the consignment note and attach it to your package before pickup.
This document ensures that everyone involved in the shipping process knows the important details about your shipment, making it smoother and more efficient. Ready to book your next delivery?
Sender and receiver information
Description of the goods
Weight and dimensions
Special instructions, if any
Tracking number
How You’ll Receive ItAfter Booking: Once you've booked your service with Mafille Courier And Logistics, you'll receive a confirmation email.
Included in the Email: This email will contain your consignment note, usually as an attachment or a link to download it.
Print It Out: You'll need to print out the consignment note and attach it to your package before pickup.
This document ensures that everyone involved in the shipping process knows the important details about your shipment, making it smoother and more efficient. Ready to book your next delivery?
I don’t have a printer, will labels be provided?
No worries at all! Mafille Courier And Logistics can provide you with pre-printed labels. When you book your service, just indicate that you need labels provided. Our courier will bring the necessary labels when they come to collect your items. It's all part of our effort to make the shipping process as smooth and hassle-free as possible for you. 😊 Ready to book?
Can I change or cancel my booking?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas congue mi vitae metus maximus scelerisque et eget ante. Nunc tempor viverra lorem, eu vulputate sapien consequat pharetra.
Can I change the delivery address after the courier has collected my items?
Absolutely. At Mafille Courier And Logistics, we understand plans can change. If you need to modify or cancel your booking, just follow these steps:
Visit Our Website: Go to www.mafillecourierandlogistics.com
Access Your Booking: Find the “Manage My Booking” section and enter your booking details.
Make Changes: Update any details or cancel the booking as needed.
Confirmation: You’ll receive a confirmation email about the changes.
If you run into any issues or need assistance, our 24/7 customer support team is always here to help. Just give us a call or drop us an email. We've got you covered. 😊
Visit Our Website: Go to www.mafillecourierandlogistics.com
Access Your Booking: Find the “Manage My Booking” section and enter your booking details.
Make Changes: Update any details or cancel the booking as needed.
Confirmation: You’ll receive a confirmation email about the changes.
If you run into any issues or need assistance, our 24/7 customer support team is always here to help. Just give us a call or drop us an email. We've got you covered. 😊
What are the estimated transit times for my items?
The estimated transit times for your items depend on the service you choose and the destination. Here are some general estimates:
Standard Courier Services: Typically takes 3-5 business days for local deliveries.
Same-Day Delivery: As the name suggests, your items will be delivered on the same day if booked before the cut-off time.
Local Shipping: Usually takes 1-2 business days.
International Shipping: Transit times can vary widely, generally ranging from 5-10 business days, depending on the destination and customs clearance.
For the most accurate estimate, it's best to use our online booking system, which will provide a specific delivery date based on your shipment details. Would you like to know more about a specific service or destination?
Standard Courier Services: Typically takes 3-5 business days for local deliveries.
Same-Day Delivery: As the name suggests, your items will be delivered on the same day if booked before the cut-off time.
Local Shipping: Usually takes 1-2 business days.
International Shipping: Transit times can vary widely, generally ranging from 5-10 business days, depending on the destination and customs clearance.
For the most accurate estimate, it's best to use our online booking system, which will provide a specific delivery date based on your shipment details. Would you like to know more about a specific service or destination?